Managing Agents
Introduction
The purpose of this guide is to explain, in general terms, the principal role and responsibilities of Managing Agents in private residential estates and to address some of the more frequently asked questions from owners in this regard.
Who instructs the Managing Agents?
The Agent follows the Board of Directors instructions and direction and a good relationship between the two is essential to ensure the benefits to all are clearly seen.
To whom do the Agents report?
The Agents report directly to the Board of Directors of the Management Company under whose direction they operate.
When do I contact the developer vs. the Agents?
It can be difficult to know who to contact in the event of a problem arising within the buildings and for this reason the agent should be contacted first to advise on courses of action you can take. Generally speaking, any problems regarding internal structural issues or any of the features of the development which the developer installed should be put in writing to the developer and sent to the developers directly and copied to the agent so that they can assist follow up.
What is Homebond?
Homebond, the National House Building Guarantee Scheme, is a scheme established by the Construction Industry Federation and the Irish Home Builders Association, in conjunction with the Department of the Environment. It ensures that proper building standards are maintained and protects purchasers by underwriting any major structural defects.
Will I be sent a receipt following payment of my service charges?
Service charges are billed as advance statements of demand and not as invoices. Therefore receipts are not issued following payment. However, similar to a utility bill, payments received are noted on the next statement of account.